By booking your appointment with TeLisa’s Tailored Tails (T3), you are agreeing to the following terms and policies:
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Cancellations:
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Confirmation notifications go out via text and email 48 hours prior to the appt date. The text notifications require a response for confirmation. Should that text not be responded to that is considered a cancellation of the appointment.
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If the appointment is confirmed then canceled 24 hours or less from the appointment time client will be invoiced for 100% of the grooming service. The cancellation fee will need to be paid prior to rescheduling the appointment.
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If the appointment is confirmed and T3 comes out to your home and there is no answer, T3 will attempt to contact you (phone call and/or text) and wait 10 mins. After 10 minutes, T3 will move on to the next appointment and the client will be invoiced for 100% of the groom. The cancellation fee will need to be paid and the appointment needs to be rescheduled. There will be no return after T3 has left.
De-matting:
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There are several stages of matting and as a result, there are several levels of de-matting. T3 reserves the right to de-mat the coat according to what is needed and according to what the pet will tolerate without injury. Pulling at the coat can be painful and in many cases shave downs are necessary. If the coat is matted there will be a $20+ fee added to the cost of the groom.
Injury:
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In order to mitigate the risk of possible injury, escape, or death of pets, T3 will utilize professional precautions and care in the provision of its services. However, by admitting a pet for services, the owner assumes all potential risks relating to T3’s services provided to the owner’s pet.
Each time that the owner admits the owner’s pet to T3 for services, the owner will fully disclose all health and behavior problems of their pet(s) pursuant to the Duty to Notify T3 of All Extenuating Circumstances of Pets to the section herein. This not only mitigates the risk of injury to a pet but allows T3 to take the necessary steps to ensure a pet’s comfort.
T3 reserves the right, in its sole discretion, to refuse to admit a pet or provide a service (or cease providing a service) if a pet’s sickness, behavior, or other condition could jeopardize the health or safety of other pets in T3’s facility.
Upon picking up a pet, the owner is responsible for timely reporting any dissatisfaction with T3s provision of services. If an injury occurs while a pet is admitted to T3, T3 will notify the owner as soon as possible. In the best interest of the pet, the owner consents to T3 obtaining immediate first aid treatment for the owner’s pet should it be deemed necessary by T3. All expenses for veterinary care will be covered by the pet’s owner.
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Owner agrees to hold harmless T3, and its employees, contractors, officers, and directors from and against any and all liabilities, expenses, damages, and costs (including attorney fees), and such claims of same, arising out of or relating to any service provided or injury (including death) of owner’s pet while in T3’s care.
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The owner also agrees to hold harmless T3 and its employees, contractors, officers, and directors from and against any and all liabilities, expenses, damages, and costs (including attorney fees), and such claims of same, arising out of any pre-existing condition, illness and/or unrelated conditions (whether known or unknown to T3 at the time) of owner’s pet.
Vaccinations:
Pet must be current on all vaccinations prior to booking an appointment with T3. Rabies, DHLPP, and Bordetella. Puppies that are not old enough for rabies vaccinations will not be serviced. Any pet “exempt” from vaccinations will not be serviced by T3.
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Fleas and Ticks:
It is recommended that pets be put on a preventative. However, should fleas and ticks be discovered while being serviced they will be safely removed. Flea/Tick shampoo will be an additional fee of $20.
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Photo usage:
T3 frequently takes photos of pet grooms, before and after and posts on social media and website.
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